Terms of Service

By using Vereev, you agree to these terms. You can read the public guides and look up an existing certificate without an account. To request an authentication, create an account in the Vereev app. Use the same account when you sign in on the website so you can access your wallet, orders and results. On iOS, the Apple Standard End User License Agreement also applies to your license to use the app.

Keep your contact details accurate and protect your sign-in credentials. If you use a shared device, sign out when you finish. If you discover an order or wallet charge you do not recognize, contact support with the reference and the date so we can identify the activity in question.

Select the brand and item category, follow the photo checklist for that category, and review the order summary before confirming. A full view establishes which item you are submitting. Close-ups allow the reviewer to examine the particular labels, markings, stitching or hardware requested for that item. If a marking is worn or a part has been replaced, describe that detail as accurately as you can.

Submit original, unaltered photographs of the same item throughout the order. Use only images you have permission to submit and share. A stock image or a photograph of another item can lead to a conclusion about the wrong object. Before uploading, check the background for faces, receipts, addresses or other personal information, including on packaging.

Vereev uses AI-assisted analysis and human review to give an independent opinion on the evidence submitted. The reviewer considers the features visible in the photographs together, taking into account the claimed brand, model and relevant production details. A matching serial number, date code or logo alone is insufficient to establish authenticity. Our free guides and lookup tools can help you identify details to photograph.

A photographic review cannot resolve every question a physical inspection could answer. For example, photographs may show a watch case and dial clearly while leaving the movement unseen. Wear, repairs, replaced parts, image quality and changes in manufacturing can also affect a conclusion. The result applies to the evidence available on the review date.

A Vereev result expresses Vereev’s assessment. It does not establish a chain of ownership, a resale price, eligibility for a manufacturer’s warranty or the condition in which a buyer will receive the item. If a purchase or dispute depends on one of those matters, check it separately with the seller, manufacturer or marketplace concerned.

Follow an order in History in the app or in My orders on the authentication website. In Process means that the review is underway. If the reviewer asks for more photos, open the existing order, read the note and submit the requested views there. Continuing that order uses no additional tokens.

• Authentic. The evidence supports the conclusion that the item shown is authentic. The completed review carries a Certificate of Authenticity.
• Replica. The evidence supports the conclusion that the item shown is a replica. The completed review carries an authentication report.
• Indefinable. The available evidence does not support a reliable decision either way. This closes the review and automatically returns the tokens spent on that submission to your wallet.

If you believe the reviewer overlooked a feature, identify the order, the photograph and the detail you would like us to consider. For example, tell us which part was professionally replaced if that affects how a marking should be interpreted. Use the contact details below for a question about a completed review.

Vereev Tokens (VX) are credits recorded in your Vereev wallet. When buying a token pack, check the number of tokens, price, currency and payment method on the purchase screen before you authorize payment. A pack is a one-time purchase. Keep the receipt or transaction reference until you have confirmed the credit in your wallet. Where offered, you can also earn tokens through optional rewarded ads.

Buying tokens adds credit to your account. To use that credit for a review, choose the item and confirm the separate authentication order. The order summary shows the applicable token cost for the brand you select. The app and website draw from the same wallet. If your connection drops after you confirm, check your order history before starting another submission for the same item.

Where offered, Vereev Plus is an optional monthly subscription that unlocks Portfolio (Asset Vault) for organizing a collection, recording estimates and keeping private notes. Adding or scanning an item into Portfolio does not authenticate it. Authentication History and access to your existing results are free. Check the benefits, price and billing period displayed by your store before subscribing.

Your store charges each billing period and renews the subscription automatically until you cancel. To stop the next renewal, use the store account that made the purchase and cancel before its renewal deadline. Your store shows the renewal or expiry date. You ordinarily retain access for the remainder of a paid period.

Uninstalling the app or requesting deletion of a Vereev account does not cancel store billing. To manage a subscription, follow the instructions for Apple subscriptions or Google Play subscriptions. If you also want a refund for a charge already made, use the process below.

Submission tokens. The automatic return for an Indefinable order credits the tokens spent on that review to your Vereev wallet. An Authentic or Replica result completes the paid assessment. Disagreement with the conclusion does not itself trigger an automatic token return. You may still raise a concern about the quality of the service or exercise any rights you have under applicable law.

Payment refunds. For a refund of money paid for a token pack or subscription, identify the billing provider on your receipt. For an Apple charge, use Apple’s refund process. For a Google Play charge, use Google Play’s refund process. For a direct payment to Vereev, contact Vereev support. If you were billed twice or tokens are missing, include the purchase date, amount, currency and receipt reference. Refund eligibility depends on the purchase, applicable payment terms and consumer law.

Consumer remedies. You retain the rights and remedies that apply where you live, including for a service that was not supplied or did not meet legal requirements. Depending on the circumstances, those remedies may include having the service put right, a price reduction or a refund. A wallet credit does not replace a monetary refund required by law.

Right of withdrawal. EU consumers generally have 14 days from the conclusion of an online service contract to withdraw. If you expressly request that work begin during that period and then withdraw, you may owe a proportionate amount for work already performed. For a paid service, the right can end on full performance only where the applicable legal requirements are met, including prior express consent and acknowledgment that the right will then be lost. To notify Vereev of a withdrawal, you can email support with a clear statement of your decision and enough information to identify the purchase.

The E-Result is the official Vereev record for a completed Authentic or Replica review. The certificate or report carries the E-Result code and a QR code. You can share the original document or its official link for the item reviewed. Anyone with the code can view the public record, including the result, review date, item details and reviewed photographs. The record omits the account holder’s name, email address and payment details.

When someone presents a certificate, open the Vereev verification page and enter the code, or scan the QR code and check that the record opens on www.vereev-ai.com. Match the document’s code and result to the record, then compare the reviewed photographs with the specific item in front of you. A genuine code can be copied onto a document or label for another item. If the details differ or you cannot locate the record, contact support before relying on it.

Do not alter a result, reuse it for a different item, or describe an Indefinable result as a finding of authenticity. A marketplace, payment provider or buyer may have its own requirements for evidence in a dispute. That party decides whether to accept a Vereev record under its own rules.

You keep your rights in the photographs you submit. You authorize Vereev to use them to assess the item, deliver your result and display reviewed photographs in the public verification record described above. This is particularly important if you submit on behalf of a customer or consignor. Make sure you have their permission to submit the materials and that they understand which item details and photographs may be visible to others.

The Privacy Policy explains how Vereev handles account information, uploads, order and wallet activity, and device or advertising data. It also describes the role of service providers, retention practices and your available choices, including notification permissions and ad consent where applicable. Use the support address below for a privacy request about a specific record.

To request permanent deletion, open Profile, then Security in the app, or use the account deletion page. Vereev may ask you to verify that the account belongs to you. Before submitting the request, save any records you wish to keep and check your wallet. Deletion removes account access to your history and certificates, and unused tokens cannot be restored afterward. Manage any store subscription separately.

Some transaction, fraud-prevention, dispute and authentication records may be retained as described in the deletion policy where required by law or reasonably necessary for those purposes. If a request concerns a public E-Result, include its code so support can identify the record you mean.

For a service complaint, billing question, withdrawal notice, privacy request or question about these terms, email admin@vereev-ai.com. Explain what happened and the outcome you are requesting. For a review or certificate, include the order number or E-Result code. For a payment, provide the receipt reference and identify who billed you. Keep passwords, authentication codes and full payment card details out of your message.